$7.95 flat rate shipping on all orders shipping in the United States
We appreciate your business and we guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products, provided the following guidelines are applied.
We require customers to ship back at least 80% of the original order of opened product to:
Jamaican Coffee ReturnsIf the customer is requesting a product refund or an exchange, any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 80% of your product is, please see the table below. Upon receipt of the product, we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service within 15 days upon the delivery.
12230 Cumming HWY
Canton, GA 30115
1/2 lb bag: Must return at least 6oz.*If you do not return any product, you will not receive any refund or be able to exchange the product.
1lb bag: Must return at least 12oz.
2lb bag: Must return at least 25oz. (1.6lbs)
5lb bag: Must return at least 4.5 lbs
GET RMA INFORMATION
* Any product returned without an RMA number will not be recognized, and in turn will be denied any credit or exchange.
For immediate exchanges, please call our Customer Service Department at 678. 807. 0870 for assistance. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. We are not responsible for damage during shipping.
In the event you receive damaged product, call our Customer Service Department with 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.