Our Policies

SHIPPING POLICY

$7.95 flat rate shipping on all orders shipping in the United States


REFUND POLICY

OUR PROMISE
We appreciate your business and we guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products, provided the following guidelines are applied.

REFUND REQUIREMENTS
We require customers to ship back at least 80% of the original order of opened product to:

Jamaican Coffee Returns
12230 Cumming HWY
Canton, GA 30115
If the customer is requesting a product refund or an exchange, any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 80% of your product is, please see the table below. Upon receipt of the product, we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service within 15 days upon the delivery.
1/2 lb bag: Must return at least 6oz.
1lb bag: Must return at least 12oz.
2lb bag: Must return at least 25oz. (1.6lbs)
5lb bag: Must return at least 4.5 lbs
*If you do not return any product, you will not receive any refund or be able to exchange the product.

  • GET RMA INFORMATION

If you need to send a product back to us for credit or exchange, please call our Customer Service Department at 678.807.0870 or email us at Returns Specialist to get an RMA number first. An RMA number allows us to recognize your return when it comes in and allows an easy process for credit or exchange. We do not honor returned product without an assigned RMA number.

* Any product returned without an RMA number will not be recognized, and in turn will be denied any credit or exchange.

  • EXCHANGES

If you are unhappy with anything that you receive or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. To find how much coffee needs to be returned for an exchange, please see the Refund Requirements above.

For immediate exchanges, please call our Customer Service Department at 678. 807. 0870 for assistance. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. We are not responsible for damage during shipping.

In the event you receive damaged product, call our Customer Service Department with 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.

  • SHIPPING COST

Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the shipping, including any damaged incurred during shipping. All shipments will be made via FedEx Ground. Customers are responsible for upgrades to FedEx Next-Day Air, 2ND Day Air, or 3RD Day Select.